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Once you catch the user experience bug, the world changes. Doors open the wrong way, websites don't work, and companies don't seem to care. And while anyone can learn the UX remedies usability testing, personas, prototyping and so on unless your organization 'gets it', putting them into practice is trickier. Undercover User Experience is a pragmatic guide from the front lines, giving frank advice on making UX work in real companies with real problems. Readers will learn how to fit research, ideation, prototyping and testing into their daily workflow, and how to design good user experiences under the all-too-common constraints of time, budget and culture.
- Sales Rank: #502306 in Books
- Published on: 2010-09-27
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .43" w x 5.90" l, .57 pounds
- Binding: Paperback
- 192 pages
From the Back Cover
Once you catch the user experience bug, the world changes. Doors open the wrong way, websites don't work, and companies don't seem to care. And while anyone can learn the UX remedies: usability testing, personas, prototyping and so on unless your organization 'gets it', putting them into practice is tricky. Undercover User Experience is a pragmatic guide from the front lines, giving frank advice on making UX work in real companies with real problems. Readers will learn how to fit research, ideation, prototyping and testing into their daily workflow, and how to design good user experiences under the all-too-common constraints of time, budget and culture.
About the Author
Cennydd Bowles leapt into the world of user experience eight years ago and hasn't shut up about it since. He now works for Clearleft in Brighton, England and moonlights as a UX blogger, mentor and community evangelist. Cennydd is a regular public speaker (SXSW, IA Summit), a widely published writer (A List Apart, Johnny Holland, .net magazine) and co-conspirator of the UX London conference.
A self-confessed ‘user experience professional’, James Box works for Clearleft in the seaside town of Brighton, England. Part information architect and part interaction designer, when he’s not building sandcastles on the beach, James crafts websites that are fun and easy to use. On those few occasions he's not actually designing, you'll probably find him writing or talking about the subject. Either that or reminiscing about how all these social networks used to be fields.
Most helpful customer reviews
23 of 23 people found the following review helpful.
Summarizing what UX is about in less than 200 pages
By Matthias Schreck
In the past few years, I have read many UX books, and most of them were either extremely boring or very badly written, so I approached this one with a lot of cynicism. Luckily, it is neither boring nor badly written: it actually has a very good pace, talks about most aspects of User Experience just in the right length, and maintains a tone throughout that relaxes you and makes you feel that you're actually doing something that you enjoy.
The authors maintain the position that some UX work in design is better than none, and show ways how research, design and production can be influenced by User Experience work (performed by you, the reader) without big budgets or a sense of perfectionism.
Having worked in various companies large and small for UX teams both successfully and unsuccessfully, I found that the relaxed approach by the authors resonated with me. It's a bit like books by Steve Krug, but less descriptive in what needs to be done. "Undercover User Experience Design" rather gives you a range of possibilities to tackle problems along the way, and it's up to the user which one to pick. The book quite masterfully describes the techniques with just the right amount of detail: if you're okay with a bit of uncertainty, you can probably do the exercises straight away, but if you're a bit anxious because you've never done it before, the book gives you plenty of leads to follow up on.
I rarely recommend a book for both beginners in UX and seasoned professionals, but I felt that it spoke very well to both parties: beginners get a 5-star introduction into what can be done, a bit of how-to as well, while professionals can use it as a quick-reference guide in case they hit a snag somewhere in their projects.
Oh, and it's under 200 pages, which makes it much more likely for you to actually read ;-)
13 of 13 people found the following review helpful.
Excellent "how to do it" book
By Drys
I wish I'd had this book 13 years ago when I was a technical writer in a software company moving into what I later found out was called information architecture and which we would now know as user experience.
It is a fantastic resource for anyone new to the field. It gives an excellent introduction to what is involved and what you can do to improve user experience while retaining your day job.
One highpoint for me is the chapter on generating ideas, which demonstrates many of the well-known methods (excellently illustrated) as well as some more esoteric activities. Even seasoned UXers will find something new here.
There's also a very good chapter on deliverables with one of my favourite lines in the book: "Deliverables are a step on the journey, not the end of the line". Perhaps it would be good if the authors warned here that in agencies (I refuse to perpetuate the authors' use of the appalling terms "outties' and innies"!) deliverables are often seen as the final and only outcome.
I also thought the section on responding to criticisms in review sessions well thought out. It ought to give confidence to anyone facing this daunting prospect, and probably has some handy tips for more experienced practitioners.
A few criticisms: the book only talks about web sites: user experience experts work in all sorts of product environments (like software) and it would be good if the book made the point that many of these skills and methods are transferable. I found some of the chapter on working with other disciplines a little patronising, particularly of visual designers, who can be highly experienced interactionists with whom we can and should work closely. I also thought the section on Agile was a little optimistic, skating over some of the difficulties.
But overall this is a great new book and I would recommend it to anyone wanting to work in user experience design.
12 of 12 people found the following review helpful.
The design reference for mobile experts
By Andrew MckInney
I design and create iPhone and mobile apps for a living, so I've seen my share of carbon-copied iPhone HIG's with little thought about the user research, experience design overall device navigation. Suzanne's book is not this! She covers all of these important mobile user experience topics plus some. She starts you off with a classic interaction design approach, then dives into how these research elements apply to device design, and provides a great deal of exemplars to back up her thoughts.
For those already familiar with user experience design, Suzanne's discussion of the device capabilities, navigation and interface elements/interplay is equally as valuable. Suzanne's book actually changed the way I approached my soon-to-be-released iPhone App DrivingBuddy. You could spend hours looking for examples of well-designed mobile apps and diagnosing why exactly they are great, or you could just read Suzanne's book :)
This book is clearly written for a designerly audience, but also lays the groundwork for user experience newbies. I highly recommend this book to anyone tackling the difficult task of designing for mobile.
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